Last Updated & Effective Date: December 1, 2025
Welcome to Dheki Foods ("we," "us," "our"). This Privacy Policy explains what personal and sensitive data we collect, why we collect it, and how we use, share, and protect it when you use the Dheki Foods mobile application and its related services (our "Services").
We are committed to being transparent about our data practices and protecting your privacy. This policy is designed to comply with Google Play Developer Policies and applicable data protection laws. By using our Services, you agree to the practices described in this policy.
We collect only the data necessary to provide and improve our Services, ensure security, and fulfill our legal obligations.
Identity & Contact Data: Includes your name, email address, and phone number.
Purpose: To create, secure, and manage your account; to communicate with you about your orders and essential service updates.
Transaction & Delivery Data: Includes your delivery address, order details, and purchase history.
Purpose: To process payments, fulfill your orders, manage deliveries, and provide customer support.
User-Generated Content: Includes recipes, reviews, ratings, photos, and comments you voluntarily post.
Purpose: To provide community features and display your contributions on the platform. This content may be visible to other users.
Communications Data: Includes your feedback and messages when you contact our support team.
Purpose: To resolve inquiries, provide assistance, and improve our services.
Device & Usage Data: Includes your IP address, device type, OS version, unique device identifiers (e.g., Android Advertising ID), app version, crash reports, and interaction patterns.
Purpose: To ensure app functionality, perform analytics, improve the app, maintain security, prevent fraud, and troubleshoot issues.
Location Data: We collect precise or approximate location data to enable delivery services, calculate delivery fees, and show you relevant content based on your region.
Purpose: To fulfill orders, provide delivery tracking, and personalize your experience.
Cookies: Small data files stored on your device to maintain your session and improve functionality.
Purpose: To keep you logged in and remember your preferences.
We do not sell your personal data. We share it only with trusted third parties when necessary:
Third-Party Service Providers:
We work with partners who help us operate our Services. They receive only the information required to perform their tasks and must protect your data. These include:
Payment Processors
Delivery & Logistics Partners
Cloud Hosting Providers
Analytics Services
For Legal Reasons:
We may disclose information if required by law, court order, or legal process, or if necessary to protect our rights, prevent harm, or respond to lawful requests.
Business Transfers:
In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Security:
We use strong technical and organizational measures to protect your data, including encryption (HTTPS) and industry-standard payment security (PCI-DSS).
Retention:
We keep your data only as long as needed for the purposes outlined above. Some records (like transaction data) may be retained longer to meet legal or regulatory requirements.
You may request deletion of your account and associated personal data at any time.
Open the Dheki Foods app.
Go to your Profile or Menu.
Select “Delete Account.”
Follow the steps to permanently delete your account and data.
If you cannot access the app, email us from your registered email address at:
info@dhekifoods.in
After receiving a valid deletion request, we will erase your personal data from active systems, except where retention is required by law.
You have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold.
Right to Rectification: Correct inaccurate information.
Right to Erasure: Request deletion of your data.
Right to Withdraw Consent: Withdraw consent for marketing or other optional processing.
To exercise your rights, contact our Privacy Compliance Officer using the details below.
Our Services are not intended for individuals under 13. We do not knowingly collect data from children under 13. By using Dheki Foods, you confirm that you are at least the age of majority in your jurisdiction.
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates may be highlighted within the app. Continued use after the effective date signifies acceptance of the revised policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Email: info@dhekifoods.in
Mail:
Privacy Compliance Officer
Dheki Foods
Kolkata, West Bengal
India
